A little help.

You can add pieces to a bag on this device before signing in. At checkout, verify your email with a code, then choose whether to merge this device bag into your account. Merging adds quantities; you can review or edit the bag before continuing. Choose a delivery address to see available payment options. Prices are in USD. Current availability and the final total are checked before payment. A saved bag is not an order and does not reserve stock.

Physical samples, materials and measurements remain unverified. The 100 units per design are a merchant-set selling quantity, not an independently checked physical count.

Pieces saved as favorites can stay on this device without signing in. Open Saved designs to view, remove or clear them, or explicitly import selected designs into your verified account. Account favorites are separate and can be viewed when signed in on another device. A guest bag stays in this browser until you explicitly merge it into your account or remove its pieces. Saving a selection does not reserve stock or lock a price.

Choose Account and enter your email. Verify the code to sign in or create an account without a password. Password sign-in is optional. After signing in, use Account → Password if you want to set a password of at least 12 characters.

Choose Forgot password on the sign-in screen and verify your email to choose a new password. Check spam or junk folders, use the latest code, and wait one minute before requesting another. Never share your code.

Signing out clears this tab's sign-in session and visible account information. Your account bag, saved pieces and addresses remain in your account; they are not copied to this device bag. Any unmerged guest bag stays in this browser. On a shared device, sign out and manually remove guest pieces you do not want to leave behind.

If a device bag has a pending import, sign in to the same account to finish it before editing. An interrupted import can be retried without adding the same quantities again.

If site storage is unavailable, a guest bag is kept only on the current page and may be lost when you reload or leave. Enable secure site storage in a current browser before merging.

For a change-of-mind return, notify us within 30 calendar days of receiving your order. Email [email protected] with your order number and the items you wish to return. Contact us for return instructions and the exact return address before posting. Send the return within 14 calendar days after notifying us. No restocking fee applies.

Our voluntary 30-day change-of-mind offer requires an unused piece in resaleable condition. Original packaging is preferred. These conditions do not limit statutory withdrawal or remedies for faulty goods. EU and UK customers retain their 14-day statutory withdrawal period and may open packaging and inspect the piece as they would in a shop; original packaging is not required to exercise those statutory rights.

You pay return shipping for a change of mind. XINGO pays reasonable return shipping for a faulty, wrong or transit-damaged item; contact customer care to arrange it before posting. The 30-day voluntary return window does not shorten your statutory rights for faulty goods.

We refund to the original payment method within 14 calendar days of your return notification. We may withhold the refund until we receive the goods or proof that you sent them back, whichever is earlier. For statutory withdrawal, we also refund any standard outbound delivery charge; premium delivery upgrades are excluded. Bank or payment-provider posting time is separate. A recorded request is not a completed refund; provider-confirmed refunds appear in your account.