XINGOMODERN FORMS / EASTERN ROOTS

XINGO / CUSTOMER CARE

A little help.

Everything you need to know while our first collection takes shape.

Shopping with XINGO

Can I order now?

Each first-collection piece is USD 69, with 5 units per design at launch. Sign in to save pieces and review your bag. Payment is available only when the secure payment options appear at checkout; a saved bag is not a paid order.

Are the photos and specifications final?

The collection currently uses AI-assisted concept images, including wearing images. They do not verify size, materials, color or construction. Price and launch stock are set. Sample photographs, measurements and material specifications remain under review; do not infer these from the concept images.

What does saving a piece mean?

Your bag and saved pieces are linked to your customer account. They are available when you sign in on another device. A saved selection does not reserve stock or lock a price.

Your account

How do I create an account or set a password?

Choose Account → Create account. Verify your email using the code we send, then choose a password of at least 12 characters. If you already signed in with a code, open Account → Password to set your password.

I forgot my password or cannot find my code.

Choose Forgot password on the sign-in screen and verify your email to choose a new password. Check spam or junk folders, use the latest code, and wait one minute before requesting another. Never share your code.

What happens when I sign out?

The current tab clears your account information and sign-in session. Your bag, saved pieces and addresses remain in your account. You can sign in again to access them. Sign out after using a shared device.

Read how we use your information

Shipping

We ship from Shanghai with free shipping to the United States, United Kingdom and the 27 European Union countries. Estimated delivery is within 30 calendar days after payment; customs clearance or carrier delays can affect arrival. Other destinations are not currently supported. Free shipping covers delivery charges, not import duties or destination taxes, which may be collected by the carrier or authorities. You pay online at checkout; this is not cash on delivery.

Returns & refunds

This preview accepts no orders or payments, so there are no preview purchases to return. The sales return and refund terms will be published before checkout opens.

Jewelry care

Until materials are confirmed, keep pieces dry, avoid perfume and cleaning chemicals, and store separately. Verified material-specific care guidance will follow sample review. No allergy-safe or material guarantee is currently made.

Contact XINGO

A dedicated customer-care channel will be published before sales open. For now, visit the founder’s public website for available contact information.

Visit the founder’s website